LISTYAWATI, Indri Hastuti.
PENERAPAN TOTAL QUALITY MANAGEMENT (TQM) SEBAGAI UPAYA MEMBANGUN KEPUASAN PELANGGAN.
<strong>Jurnal Bisnis, Manajemen, dan Akuntansi</strong>, [S.l.], v. 2, n. 2, sep. 2014.
ISSN 2252-5483.
Available at: &lt;<a href="http://jurnal.amaypk.ac.id/index.php/jbma/article/view/22" target="_new">http://jurnal.amaypk.ac.id/index.php/jbma/article/view/22</a>&gt;. Date accessed: 31 may 2023.